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Frequently asked questions:

Questions & answers: 

     
Question:
Answer: 		   Can we still travel on the dates originally planned?
Yes. As long as you let Travel One know this is your prefence by February 1, 2021. To do this you must re-register on this website.
     
     
Question:
Answer: 		   What if I want to cancel?
Everyone has already been cancelled from the program and the value of their flight(s) stored at Travel One for future use. In the near future everyone that did not re-register for a trip to Los Cabos will get an email with the details and requirements for applying that value to new flight(s). Please email incentives@traveloneinc.com if you intend to cancel.
     
     
Question:
Answer: 		   What if I want to travel somewhere other than Los Cabos?
The e-voucher only applies to a trip to the Hard Rock Los Cabos. If you choose not to go there, you will retain the value of your flight(s) only. E-vouchers for hotel, transfers, food and beverages, etc. cannot be provided for other destinations. You can use the value of your flight(s) for a different destination according to airline rules. The value of your cancelled flight(s) will be stored at Travel One for your future use. 
     
     
Question:
Answer: 		   When can we use the e-vouchers?
Any time in 2021 except for major U.S. holidays which are blacked out. When you re-register for your preferred dates, you will get more details. Travel must be complete before the end of 2021.
     
     
Question:
Answer: 		   Can another person use my e-voucher?
Yes, but airlines charge fees for changing names. Email incentives@traveloneinc.com for more information.
     
     
Question:
Answer: 		   Will I have to pay fees for new travel dates?
No. Sometimes airlines charge fees for date changes, but most exercise greater flexibility because of COVID-19. However, MacArthur will cover any of those fees to move your flights to your chosen dates. If you change dates again, you will be responsible for further change fees.
     
     
Question:
Answer: 		   What does my e-voucher include?
The e-vouchers cover the plane tickets, airport transfers in destination, hotel, and meals/beverages. 
     
     
Question:
Answer: 		   What if my passport will expire before or shortly after my  new travel dates?
Your passport must be valid for 6 months past your travel dates. If you need to renew  your passport or apply for a new one, visit the U.S. Department of State website for more information and to get forms. Based on current information, it is taking 10-12 weeks for routine service and 4-6 weeks for expedited service (which is an additional cost).
     
     
Question:
Answer: 		   Who will be in Los Cabos to assist during travel now?
Our partners in Los Cabos will be informed of your new dates. Amstar DMC will be onsite to assist with airport transfers. Hard Rock Los Cabos will assist with hotel needs. Travel details will be mailed to you 2-3 weeks prior to your travel dates. You can also reach Travel One by emailing incentives@traveloneinc.com. 
     
     
Question:
Answer: 		   How will I get from the airport in Los Cabos to the Hard Rock hotel?
Transfers are still included for your trip. Amstar DMC will be at the airport to provide transportation from the airport to the Hard Rock Los Cabos and then back to the airport on your departure day. Details will be mailed to you 2-3 weeks prior to your travel dates. 
     
     
Question:
Answer: 		   What if I get sick, show COVID-19 symptoms, or test postive for COVID-19 while I'm at the Hard Rock Los Cabos?
Review the COVID-19 Measures in place at Hard Rock Los Cabos.  They also share information and FAQs on the COVID-19 Testing page. 
     
     
Question:
Answer: 		   Do I need a negative COVID-19 test to enter Mexico?
Currently Mexico does not require COVID-19 testing to enter the country. Policies can change without notice, so check for updates from the U.S. Department of State online. 
     
     
Question:
Answer: 		  

Do I need a negative COVID-19 test to re-enter the U.S?
The CDC requires proof of a negative COVID-19 test to re-enter the U.S. from an international destination. For more details about testing, click to COVID-19 testing provided by Hard Rock Los Cabos.
     
     
Question:
Answer: 		   What if I have to quarantine in Mexico?
Currently the Hard Rock Los Cabos has isolated rooms for quarantining.  Follow these links for COVID-19 Measures and COVID Testing in place at Hard Rock Los Cabos.  They also share information and FAQs on the COVID-19 Testing page. 
     
     
Question:
Answer: 		   What if I need medical attention in Mexico?
Doctors are located at the airport and Hard Rock Los Cabos. Those doctors will determine if quarantine or medical services are required. If you require medical services that are not available on site, you will be taken by a COVID-19 equipped ambulance to a hospital designated by Mexican authories to care for COVID-19 patients. Both Amstar DMC and Hard Rock Los Cabos partner with this hospital for international traveler services.
     
     
Question:
Answer: 		   Do I need travel insurance?
Hard Rock Los Cabos provides some travel insurance for all guests. Click here for details; they are posted under Frequently Asked Questions at the bottom of the page. If you have further concerns about unexpected expenses in Los Cabos, travel insurance is recommended. Email incentives@traveloneinc.com for more information.
     
     

Question:
Answer: 

  

Can I buy space for additional people, additonal nights or accommodation upgrades?
These deviations are possible, but subject to availability. All costs for additional people, nights or upgrades are the travelers' responsibility. Contact Travel One at incentives@traveloneinc.com for arrangements. 
     
     
Question:
Answer: 

 

What if I added people, additional nights or upgraded my accommodations?
Your e-voucher at Hard Rock Los Cabos is for the same hotel stay as the original dates. If you extended for additional nights, your e-voucher will be for the same number of nights, based on availability. If you upgraded your room, the e-voucher is for that same room type, based on availability. If you added travelers, your hotel arrangements will include those additional travelers. If there are costs for Flight changes for additional travelers, they will be your responsibility. 
     
     

Question:
Answer: 

  

Once I have re-registered, what happens next?
You will receive a confirmation email in the inbox of the Lead Traveler's email address entered on your registration form. Once you receive that confirmation email, you know that you have successfully registered for the trip. If you do not receive this email, please contact Travel One at incentives@traveloneinc.com. 
     
     

Question:
Answer: 

  

When will I know my flight itinerary?
If you choose to travel on the original program dates:
The flight itinerary you received previously will remain the same. 

If you choose to travel on new dates:
Within a few days of re-registering, you will receive an email from Travel One with your new flight itinerary. If there are flight discrepancies or questions, contact Travel One by 3:00 PM CT the next business day after receiving the email, or you may incur airline fees to make corrections. 

You can reach your Travel One team at incentives@traveloneinc.com.
     
     

Question:
Answer: 

  

Can I make changes to my airline tickets after confirming new travel dates?
Any change to airline tickets that have been re-issued for new dates will be by request only and are subject to the airline's rules and restrictions. If a change is allowed, you may be responsible for additional costs such as airline administration fees, fare difference of the new ticket cost, and a Travel One service fee. 
     
     

Question:
Answer: 

  

Will I have seat assignments on my flights?
We will do our best to secure seat assignments based on your requests, however, many carriers hold seats for airport check-in or reserve premium/preferred seating for an extra cost. Early check-in is your best course of action to try to obtain a more desirable seat if one is available at that time. We apologize for any inconvenience caused by airline restrictions.
     
     

Question:
Answer: 

  

How many bags can I check or carry on with me?
Since luggage allowances are different for each airline and can change without notice, you will need to check the airline's website for up-to-date information. 
     
     

Question:
Answer: 

  

When will I receive my final travel documents?
Your final travel documents will be sent via USPS to the Lead Traveler's mailing address entered in your registration. These documents will be sent approximately two-three weeks prior to your scheduled program departure date. 
     
     

Question:
Answer: 

  

What activities are available in the area?
Los Cabos is all about the outdoors, with fishing and golf dominating the scene. The waters around Los Cabos also produce some spectacular spots for diving, snorkeling and whale-watching. Fin whales, minke and, more often, humpback and gray whales winter off Los Cabos late December-March. 

Cabo has long stretches of white sand and secluded coves of clear blue water. Sun lovers will relish the vast beach in front of the Hard Rock. Sunrise walks and sunset cocktails are spectacular here!

Other area activities include ATV, horseback and camel riding, Hummer off-road tours, mountain biking and hiking, sailing and shopping. 
     
     

Question:
Answer:

  

I am not able to find my answer on this FAQ page; what should I do?
You can contact Travel One directly by emailing incentives@traveloneinc.com.
     

Questions: Email incentives@traveloneinc.com
Technical Support: help@voicehive.com